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Inter Library Loan & Document Supply : Introduction

How to use the Interlibrary Loan and Document Supply Service

About the National Inter Library Loan and Document Supply Service.

If you cannot find what you are looking for in the library, we may be able to get it for you from another library.   

This guide will outline: 

• Who can access the service
• What the service can supply to the user
• What the user should expect from the service
• Where it can be accessed
• When is can be accessed
• When the service should be used

• Why the service should be used

The service can be accessed online via the catalogue, and the eHealth Library search engine. 

It is available 24/7/365. 

The service provides access to materials not in the libraries collections on request in line with the Interlibrary Loan and Document Supply Policy. 

Requests should include as much detail as possible. 

The National Interlibrary Loan and Document Supply will search and source materials for use for research and study but cannot provide these for commercial use or purposes. 

Contact

Jargon Buster

Hold/Reserve

 A user places a hold on an item on the library catalogue, and the material is supplied from within the HSE library network.


Inter Library Loan


 When a user requests an item not available within the HSE library network and it is supplied by another library, or library networks like Subito and the British Library


Document Supply


o When the item requested by the user is purchased for use within the HSE library network most likely directly from the publisher, for example:
 Bolinda Digital
 Springer Nature Content on Demand Service
 Item is cheaper to purchase than to fulfill the request
 Item has been requested multiple times in a 2-year time frame


Desktop Delivery


o Desktop delivery is allowed by the British Library and other suppliers, and allows the request to be emailed directly to the patron.

Library Catalogue


o Public Interface to the Inter Library Loan Module via the OPAC [online public access catalogue] where the patron can submit a request which feeds straight into the ILL Module. Library Staff can then ‘manage’ the request within the LMS.

Library Management System [LMS]


o Computer system used for the purposes of managing day to day library operations, such as the circulation of item, and accessioning of stock via cataloguing.



Inter Library Loan Module Staff Client


o Staff interface on the library management system [LMS] used by library staff to manage Inter Library Loan and Document Supply.

 

OPAC


o Public Interface to the Inter Library Loan Module via the OPAC [online public access catalogue] where the patron can submit a request which feeds straight into the ILL Module. Library Staff can then ‘manage’ the request within the LMS.


Open Link Resolver


o An Open Link Resolver uses open linking technologies to enhance access to and search results from all types of library resources. An OpenURL-compliant link resolver supports item-level linking across all available resources, including electronic journal sites, full-text and secondary databases, online catalogs (OPACs), websites, and other services such as search engines, and document delivery services or interlibrary loan (ILL) request forms.


Item


o Item refers to any item which can be borrowed, provided e.g. book/report or journal article

Information for other libraries

Other libraries should click on the collaborative agreement link at the top of this page for further information. 

General enquires can be emailed to ILLandDocSupply@hse-ie.libanswers.com

Policy

Who can apply

What information do I need to place a request

How do I apply for an ILL

How long does it take for a request to come in

Can I have my request posted to me

Is there a cost

What can non HSE Staff do?

Is borrowing an inter-library loan different from a regular loan?

How does copyright apply to inter-library loans?

How long can I keep an inter-library loan?

How do I return an inter-library loan?

My inter-library loan is lost / damaged, what do I do?

National Inter Library Loan and Document Supply Team Members

Melanie Surkau: Team Lead 

Helen Clark

Mary Lehane

Dympna Lynch

Margaret Morgan

Jean Rickard

Anne Riordan

Elaine Scanlon

Vita Whelehan

Stella Williams

Health Library Ireland, Health Service Executive. Dr. Steevens' Hospital, Dublin 8. Tel: 01-6352555/8. Email: hli@hse.ie

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